SIDEQUEST SUPPORT
Need a hand?
Use these self-service steps for invitations, sign-in, purchases, and your account.
An invitation will not open
Install the latest version of SideQuest, then open the original invitation again from the app where you received it. If your friend sent a six-digit code, open SideQuest and choose Enter a friend code on the welcome screen.
Your sign-in email is missing
Check spam and promotions, make sure the address was entered correctly, and request a new email after a minute. Always open the newest sign-in email on the same device where you started.
A purchase or Pack Key is missing
Stay signed in to the same SideQuest account and confirm you are online. Use Restore Purchases on the purchase screen for the Quest Pack Bundle. If a Pack Key purchase completed but the key has not appeared yet, wait a moment and retry the unlock instead of purchasing again; unused keys are kept with your SideQuest account.
A web purchase is missing
Install SideQuest, open the purchase email on the same phone, and tap the one-time app unlock link. Sign in or finish creating the SideQuest account you want to own the purchase. If the link has expired, use the resend option in the purchase email and try again.
The 7-day guarantee
Web purchases are covered by a 7-day money-back guarantee. Keep your checkout receipt and follow the purchase support instructions in that receipt if you want to request a refund. App Store purchases follow Apple's refund process.
Delete your account
Open your profile and choose Delete account. SideQuest will remove your account and associated cloud content after the deletion process completes.
Before you retry
Check that SideQuest is up to date, confirm your connection, then repeat the action from the screen where it failed.